Support Packages
Once your system is up and running, should you need quick and responsive technical support, simply choose from a range of packages for every solution, throughout your system’s lifetime.
You can ‘pick and mix’ from our standard support packages – selecting the level of support and specific assistance you need – to build your own unique package that best suits your individual requirements.
All of our packages include varying levels of ongoing user training, applications support, as well as hardware maintenance.
Elemental
- 1 Planed maintenance visits
- Parts included to the value
- Labour inclusive
- Probe repairs per year
- Yearly system validation
- Annual on-site refresher training
Elemental+
- 2 Planed maintenance visits
- 250EUR Parts included to the value
- Labour inclusive
- Probe repairs per year
- Yearly system validation
- Annual on-site refresher training
Secure
- 2 Planed maintenance visits
- 500EUR Parts included to the value
- Labour inclusive
- Probe repairs per year
- Yearly system validation
- Annual on-site refresher training
Secure+
- 2 Planed maintenance visits
- 500EUR Parts included to the value
- Labour inclusive
- 1 Probe repairs per year
- Yearly system validation
- Annual on-site refresher training
Exemplar
- 2 Planed maintenance visits
- All inclusive Parts included to the value
- Labour inclusive
- 1 Probe repairs per year
- Yearly system validation
- Annual on-site refresher training
To build your ideal bespoke service package
 Elemental |
 Elemental+ |
 Secure |
 Secure+ |
 Exemplar |
|
|---|---|---|---|---|---|
| Planned maintenance visits | 1 | 2 | 2 | 2 | 2 |
| Parts included to the value | 250EUR | 500EUR | 500EUR | All inclusive | |
| Labour inclusive | |||||
| Probe repairs per year | 1 | 1 | |||
| Yearly system validation | |||||
| Annual on-site refresher training |