Privacy Policy

Last Updated: December 02, 2025

1. Introduction

Welcome to QUAD Systems AG. We are a Swiss-based company specializing in high-field NMR systems and components, designing precise, modular solutions tailored for academic and industrial research environments.

This Privacy Policy explains how QUAD Systems AG (“we,” “us,” or “our”) collects, uses, shares, and protects information in relation to our website quadsystems.tech (the “Site”), and the services we provide. We are committed to processing your data in a transparent and responsible manner.

Our data processing practices are governed by the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR).

2. Data Controller

The entity responsible for the processing of your personal data is:

QUAD Systems AG
Industriestrasse 31
8305 Dietlikon – Zürich
Switzerland
Email: info@quadsystems.tech
Phone: +41 44 544 82 66

3. Information We Collect

We collect the following types of information when you use our Site or contact us.

a) Information You Provide to Us Directly:

This includes:

• Contact Information: When you fill out a contact form, request a quote, or communicate with us via email, you may provide us with your name, email address, phone number, job title, and the name of your institution or company.
• Inquiry Details: including your interest in our systems, technical requirements, project details, or request for a quotation.
• Any other information you choose to share with us.

b) Information We Collect Automatically:

When you visit our Site, we automatically collect:

• Log data: When you visit our Site, our servers automatically record information, including your IP address, browser type and version, operating system, date and time of access, pages viewed, time spent on the Site, and referring URL.
• Cookies and Tracking Technologies: We use cookies to operate and administer our Site and to improve your experience. For more details, please see our “Cookies” section below.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Manage Our Services: To respond to your inquiries, provide you with quotes, and fulfill contracts for our NMR systems and components.
• To Communicate With You: To send you information about our products, services, and technical updates that may be relevant to your work.
• To Improve Our Website: To analyze how users interact with our Site so we can enhance its functionality, content, and user experience.
• For Security and Legal Compliance: To protect our Site and business interests, prevent fraud, and comply with applicable legal obligations.

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: To perform a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: For our legitimate business interests, such as improving our services and website, provided these interests are not overridden by your data protection rights.
• Consent: Where required, we will ask for your explicit consent, for example, before sending you direct marketing communications. You can withdraw your consent at any time.
• Legal Obligation: To comply with our legal and regulatory responsibilities.

6. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with third parties only in the following circumstances:

• Service Providers: We may share data with trusted third-party vendors who perform services on our behalf, such as web hosting, data analysis (e.g., Google Analytics), and IT support. These providers are contractually obligated to protect your data.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

7. Cookies and Tracking Technologies

Cookies are small text files stored on your device that help our website function correctly and gather data about your online activity. We use:

• Essential Cookies: Necessary for the website to function and cannot be switched off.
• Performance and Analytics Cookies: Allow us to count visits and traffic sources so we can measure and improve the performance of our site.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Site.

8. Data Security

We have implemented appropriate technical and organizational security measures to protect your personal data from accidental loss, unauthorized access, use, alteration, or disclosure. While we take these safeguards seriously, no internet-based transmission can be completely secure.

9. Your Data Protection Rights

Depending on applicable laws (FADP and GDPR), you have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the information we hold about you.
• Right to Rectification: You have the right to correct any inaccurate or incomplete data we hold about you.
• Right to Erasure (“Right to be Forgotten”): You have the right to request the deletion of your personal data under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your data.
• Right to Data Portability: You have the right to receive your data in a structured, machine-readable format.
• Right to Object: You have the right to object to the processing of your data for reasons related to your particular situation.

To exercise any of these rights, please contact us at the details provided in Section 2.

10. International Data Transfers

As a Swiss company, your data is primarily stored and processed in Switzerland. If we transfer your data to service providers located in other countries (e.g., the USA), we will ensure that appropriate safeguards are in place, such as:

• Adequacy decisions
• Standard Contractual Clauses (SCCs)
• Other legally recognized protections

These measures ensure your data remains protected.

11. Data Retention

We retain your personal data only for as long as necessary to:

• Respond to your inquiries
• Fulfill contracts
• Comply with legal requirements
• Protect our rights and interests

After this period, your data is deleted or anonymized.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date at the top. We encourage you to review this page periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please do not hesitate to contact us:

QUAD Systems AG
Industriestrasse 31
8305 Dietlikon – Zürich
Switzerland
Email: info@quadsystems.tech